Privacy Policy

At Douromed, we have aware that the use of your personal data will have to be treated consciously and based on a relationship of trust.

This page serves for a clear understanding of how we collect, use, share and protect our customers' personal data when they use our services or visit our website. We respect your privacy and process your data in strict compliance with current legislation.

What personal data are collected and processed?

The personal data collected by Douromed are limited to those strictly necessary for the purpose of the treatment, namely the name, address, taxpayer number, telephone number and e-mail, but other data necessary to provide products or services may be collected.

When and for what purpose do we collect personal data?

Depending on how the customer interacts with Douromed (online, over the phone and / or in person), we collect various types of information about you. Some of the personal data is mandatory. Douromed will inform you of this requirement. The provision of incorrect or inaccurate data is the sole responsibility of the customer holding the data.

The collection and processing of personal data by Douromed has the following purposes:

    • Customer management: since Douromed is dedicated to the sale of dental medical equipment and devices, both in physical stores and online, of the articles it sells, the processing of your data is necessary for the fulfillment of the purchase and sale contract or to provide services to be entered into or to carry out pre-contractual steps at the client's request, such as budgets.

    • Customer support service: we use your Personal Data for customer support service, including answering your questions. This process normally involves the use of certain personal contact information and information related to the reason for your question (eg technical question, question / complaint about the product, general question, etc.).

    • Customer generated content: this refers to any content created by you and that you then share with us, for example on a social network such as Facebook or Instagram. Some examples include photographs, videos, personal stories or other similar content. Whenever permitted, we collect and publish Customer generated content related to a variety of activities, including contests and other promotions, community website features, consumer engagement and third party social media activities. 

    • Marketing, contests and other promotions: upon your consent, we use your Personal Data to provide you with information about products or services (eg, communications or marketing campaigns or promotions). This can occur through means such as e-mail, advertisements, SMS, telephone contacts and postal mail. Consent for the processing of personal data for the purposes of direct marketing may be revoked at any time. Some of our campaigns and promotions may be carried out on third party websites and / or social networks. 

How long do we keep your data?

The period of time during which personal data is stored and preserved varies according to the purpose for which the information is processed, after which it will be anonymized or destroyed. Within the scope of the purposes described in this Privacy Policy, your personal data will be kept for a maximum period of 2 years, counted from the last contact made.

How do we keep your personal data safe?

We use a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity and availability of your personal data. Although data transmission over the internet or website cannot guarantee complete security against intrusions, we and our service providers and business partners make the best efforts to implement and maintain physical, electronic and procedural security measures designed to protect their customers. personal data in accordance with the applicable data protection requirements.

Children's Privacy

Children and / or persons under the age of 18 must not provide personal data without the consent of their parents or their legal representatives. We do not request personal data from children, and we guarantee that such data will not be used and / or disclosed, in any form, to third parties, without prior authorization.

How can you access, rectify, update, limit, delete, oppose the treatment of your personal data, or remove consent?

Without prejudice to the provisions of the GDPR, the holder of personal data may do so, directly or upon written request, from the contacts made available for this purpose in this document. You can also do these actions through the GDPR module. 

How can you complain?

Without prejudice to being able to submit complaints directly to Douromed, through the contacts made available for this purpose, the client / user can complain directly to the Control Authority, which is the National Data Protection Commission (CNPD), using the contacts provided by this entity for that purpose.

How can you find out about any changes to Douromed's personal data protection policy?

This Privacy Policy may be changed during the process of continuous development of our websites, due to the implementation of new legal requirements and / or technologies in order to improve the service we provide. For this reason, we recommend that you regularly consult this statement, which you can view and print from the Douromed website, via the "Privacy Policy" link.

Contact us

In case of doubt about the processing of personal data, you can contact us to:


Rua de S. José, 82

4585-168 Gandra

Phone: 224 152 279

Upon written request sent to the above contact, you will be informed in writing, and in accordance with the applicable legislation, if your personal data has been stored and, if so, what data has been stored.

Cookies policy

What are cookies?

A cookie is a text file that is imported and stored for your computer or mobile device when you visit a web page.

These files allow, for a certain period of time, the website to collect information about your navigation on the referred web pages. Thus, they are secure, since they only store the information that the user entered in the internet browser or that he included when visiting a page, that is, they do not store personal information.

The main objective is to simplify navigation and allow the user to make better use of the website. For this purpose, the user is recognized whenever he accesses the site, eliminating the need to repeatedly enter the same information and, thus, allowing a more efficient and better quality navigation. This information is used only for statistical purposes without identifying any particular user.

Disable and block cookies

The use of cookies is important for the proper functioning of the website in its entirety, so its acceptance is recommended. In any case, since Cookies are not necessary for the use of our website, we inform the user that they can block or disable cookies, configuring the browser to allow the installation of part or all of them to be blocked. If you block cookies, you can continue to use our website, although it may affect their user experience and may limit access to certain areas of the website.

Blind authorize, block or delete the cookies installed on your computer, configuring the options of the browser installed on it:

    • For more information about Internet Explorer, click here.
    • For more information about Chrome, click here.
    • For more information about Safari, click here.
    • For more information about Firefox, click here.

Identification of the cookies used

The cookies used on this website can be classified as follows:

    • Own cookies - They are those that are sent to the user's terminal equipment from a device or domain managed by the publisher and from which the service requested by the user is provided.
    • Session cookies - They collect and save data when the user accesses a web page.
    • Analysis cookies - They allow the responsible for the cookies to monitor and analyze the behavior of the users of the websites. The information collected through this type of cookies is used in the execution of the activity of the websites, application or platform and in the elaboration of navigation profiles of the users of the identification websites, applications and platforms, with the objective of introducing improvements in the function of analysis of user service usage data.