Quality Policy


Douromed's mission is to provide services for the marketing and distribution of medical devices, medicines for human use, medical and dental equipment and other products for the health area, assuming its effective commitment to continuous improvement in the quality of the services it provides.

Thus, the performance of Douromed is guided by the following vectors:

• PROMOTE SATISFACTION OF INTERESTED PARTIES

Satisfying the needs and expectations of interested parties, namely customers;

Ensuring customer loyalty; 

Providing excellent service and care;

Ensuring the confidentiality of the processed data.

• PROMOTING THE BALANCE BETWEEN DOUROMED SUSTAINABILITY AND THE QUALITY OF THE SERVICE PROVIDED

Ensuring economic stability;

Fulfilling the legal requirements associated with the activity;

Promoting systematic monitoring of your organizational performance.

• ENSURING THE ORGANIZATION'S CONTINUOUS IMPROVEMENT

Promoting an efficient internal organization, with high levels of quality and rigor of services;

Focusing on the needs of its customers, enhancing a quick and distinct response;

Monitoring compliance with established quality requirements.

• SECURING THE APPROPRIATE TECHNICAL SKILLS OF HUMAN RESOURCES

Promoting the increase in the skills of employees necessary and appropriate to “know how to do”;

Ensuring the updating, accountability and continuous training of employees, boosting motivation and better performances.

• GROWING AN EFFECTIVE PARTNERSHIP RELATIONSHIP WITH ALL PROFESSIONALS

Promoting a good work environment and professional relationship that encourages the involvement and qualified development of the parties, with a view to continuous improvement;

Accompanying and monitoring its performance in order to achieve service quality.