Quality Policy
Douromed's mission is to provide services for the marketing and distribution of medical devices, medicines for human use, medical and dental equipment and other products for the health area, assuming its effective commitment to continuous improvement in the quality of the services it provides.
In this regard, DOUROMED bases its activities on the following principles:
-
Satisfy the needs and expectations of interested parties, particularly by providing high-quality customer service and support, promoting customer satisfaction and loyalty.
-
Promote the continuous development and updating of the professional and personal skills of employees, fostering their growth, motivation, engagement and accountability, in order to ensure effective performance and contribute to the continuous improvement of the organisation.
-
Ensure compliance with the legal, regulatory and normative requirements applicable to the activity.
-
Ensure the continuous improvement of the organisation through a process-based approach, promoting efficient and rigorous management focused on meeting quality requirements and customer needs, ensuring an effective and differentiated response and contributing to the consolidation of its image in the market.
-
Foster partnership relationships with interested parties, promoting a professional working and relationship environment that encourages engagement, development and continuous improvement through the monitoring and follow-up of their performance, with a view to mutual development and ensuring the quality of services.
-
Promote the sustainability of the organisation based on an understanding of its context and the needs of interested parties, as well as a risk-based approach, ensuring responsible, resilient management focused on continuous improvement.
Approved by Management on 8 September 2026.